Privacy Policy

This Website Privacy Policy covers information collected through this website. It is separate from, and does not replace, our Notice of Privacy Practices, which governs the protected health information we collect while providing care to our patients. Use of this website is also subject to our Terms of Use.

Website Privacy Policy

We do not sell or rent personal information received through your use of this Service.

This Service has security measures in place to help protect against the loss, misuse, or alteration of information under our control. These measures include encryption of data using the Secure Socket Layer (SSL) system, and using a secured messaging service when we send your personal information electronically. Despite these measures, the confidentiality of any communication or material transmitted to or from us via this Service by Internet or e-mail cannot be guaranteed. At your discretion, you may contact us at the mailing address or telephone number listed under a particular Lifetouch website herein. If you have privacy or data security related questions, please feel free to contact the office identified at the end of this document.

Use of Data Received in Pre-Registration or Referral Forms

Information you send through a website form (such as your name, email, phone, organization, and the service you are interested in) is kept in our customer contact system, not in a medical record. Please do not include medical information. We use it only to reply to you and, if you ask, to help you enroll. If you do not become a patient, we delete it within 12 months of our last contact with you, or sooner if you ask. We keep a record of any text-message consent or opt-out for as long as the law requires.

Site Visitor Data

We use Microsoft Clarity to see how visitors use our website, such as which pages they visit and where they click and scroll. Clarity uses cookies and records page activity. It is set up so it does not capture anything you type into forms or our website assistant, and it is not used in our patient portal. We do not use advertising pixels or retargeting tools.

Collecting and Using Personal Information

Except as disclosed in this policy and the Notice of Privacy Practices, we do not collect any identifiable information about visitors to this site.

1. Web Logs

We maintain standard web logs that record data about all visitors and customers who use this site and we store this information for a while. These logs may contain the Internet domain from which you access the site (such as aol.com, abc.org, etc.); the IP address which is automatically assigned to your computer when you get on the Internet (a static IP address may be identifiable as being connected to you, while a dynamic address is usually not identifiable); the type of browser and operating system you use; the date and time you visited the site; the pages you viewed on the site; the address of the website you linked from, if any. If you sign on to this Service to use its secured features, our web logs will also contain an individual identifier and show the services you have accessed.

All web logs are stored securely, and may only be accessed by Lifetouch employees or designees on a need-to-know basis for a specific purpose. Lifetouch uses web log information to help us design our site, to identify popular features, to resolve user, hardware, and software problems, and to make the site more useful to visitors.

2. Internet Cookies

We may place Internet "cookies" on the computer hard drives of visitors to this Service site. Information we obtain from cookies helps us to tailor our site to be more helpful and efficient for you. The cookie consists of a unique identifier that does not contain information about you or your health history. We use two types of cookies, "session" cookies and "persistent" cookies.

A session cookie is temporary, and expires after you end a session and close your web browser. We use session cookies to help customize your experience on our site, maintain your signed-on status as you navigate through our features, and to track your "click path" through our web pages.

Persistent cookies remain on your hard drive after you've exited from our site, and we use them for several reasons. For instance, when you give us permission to "remember" a feature about you when asked by the web site, such as your nearest Lifetouch location, we place a persistent cookie on your hard drive so that the next time you visit us, we won't have to ask you that information again. If you've given us permission to e-mail you with information about Lifetouch services, or for other reasons, we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. Persistent cookies will not contain any personal information about you such as a Lifetouch medical record number.

You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this site may not work properly for you. For instructions on how to remove cookies from your hard drive, go to your browser's help file for detailed instructions and browser updates available from the browser licensor. In addition, further information regarding cookies may be available on other websites or from your Internet service provider. Chrome, Safari, Firefox, and Edge are common browsers.

3. E-mails

We may use a third-party vendor to help us manage some of our e-mail communications with you. While we may supply this vendor with e-mail addresses of those we wish them to contact, your e-mail address is never used for any purpose other than to communicate with you on our behalf. When you click on a link in an e-mail, you may temporarily be redirected through one of the vendor's servers (although this process will be invisible to you) which will register that you've clicked on that link, and have visited our Service site. Lifetouch never shares any information, other than your e-mail address, with our third-party e-mail vendor, which does not share these e-mail addresses with anyone else.

4. Evaluation and Research

We may periodically ask users to complete surveys asking about their experiences with features of the Web site. Our surveys ask visitors for demographic information such as age, gender, and education, but will not request in such surveys that users provide specific information about any medical condition. We use survey information for research and quality improvement purposes, including helping Lifetouch to improve information and services offered through this Service. In addition, users giving feedback may be individually contacted for follow-up due to concerns raised during the course of such evaluation. Demographic information and web log data may be stored for future research and evaluation.

5. Messages and Transactions

Comments or questions sent to us using e-mail or secure messaging forms will be shared with Lifetouch staff and health care professionals who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. However, they will not become part of your medical record or a designated record set unless and until you are seen and examined in person by a Lifetouch healthcare professional.

When you use a service on the secure section of this Web site to interact directly with Lifetouch health care professionals, some information you provide may be documented in your medical record, and available for use to guide your treatment as a patient.

6. Data Integrity and Correction

Requests to view and correct personal information on this Service that is documented in your medical record may be submitted using the contact information provided at the end of the Notice of Privacy Practices for your specific Lifetouch medical facility.

For how we keep, share, and retain medical records, see our Medical Records Policy.

7. Children

We do not knowingly allow or solicit anyone under the age of 13 to participate in any activity at this site.

8. Disclosures

We may disclose personal information to any person performing audit, legal, operational, or other services for us. We will use information which does not identify the individual for these activities whenever feasible. Personal information disclosed to vendors or contractors for our operational purposes may not be re-disclosed to others by such a vendor or contractor.

We may disclose personal information when required to do so by a subpoena, court order, or search warrant. We may disclose personal information as we deem it appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law. We may disclose personal information to protect the security and reliability of this Service and to take precautions against liability.

9. Opt Out

If a user makes a request to receive information in an ongoing manner through this Service by providing their e-mail address (for example, requesting a subscription to one of our online publications), a user may make a request to discontinue future mailings. Similarly, if you receive information about Lifetouch through e-mail, you may make a request to discontinue receiving similar messages in the future.

Additional Information About This Website

Medical records and telehealth. We keep medical records in a secure electronic health record and share them electronically only as HIPAA and New Mexico law allow, such as with other clinicians involved in your care. Telehealth visits use a secure, HIPAA-compliant platform, with the same privacy protections as in-person care.

Third-party services. This website links to services operated by other companies, including our patient portal (CharmHealth) and our supplement storefront (Fullscript, Inc.). These are independent services with their own privacy policies, which we encourage you to review. Lifetouch is not responsible for the privacy practices of these third-party sites once you leave lifetouch.pages.dev.

Where we operate. Lifetouch currently provides care only to patients located in New Mexico. If our services expand to other states, we will update this policy accordingly.

Questions, Complaints, and Contacts

If you have any questions about this policy and agreement, including your rights under this document, you can contact Lifetouch LLC via the following address:

Lifetouch LLC, 3705 Ellison Dr NW Ste B1 PMB 487, Albuquerque, NM 87114 · (505) 226-6455 · qabuimd@gmail.com